Trials are a very important yet commonly overlooked first step in purchasing hearing aids. They give you a chance to not only try new hearing aids, but also evaluate the expert helping you. When you complete your purchase (up to 45 days after your fitting), you are finalizing a relationship with the provider or audiologist for the life of the hearing aids. This means all future service (hopefully performed at least twice a year), troubleshooting, repairs and programming will be done by this person. Before committing, you should make sure you like and trust them, and that they are knowledgeable and experienced. We always suggest checking out reviews before going to an office. There was an office down the street from us with 74 complaints to the Better Business Bureau. Even with the negative reviews, people still went there because they just didn’t know or do their research.
“Hello, I’m Isaac White. I’m the hearing aid dispenser at Elk Grove Hearing Care. Today, I’d like to talk to you about trials. It takes the average person seven years to seek treatment after they’ve noticed they are having a hearing problem. The state requires us to have a 45-day trial period, it’s not necessarily a free trial, you may have to pay upfront for the hearing aids but you have a 45-day period to evaluate your performance with hearing aids and decide whether you want to keep them or not.
At Elk Grove Hearing Care, we feel this really isn’t the best patient approach; the best patient approach is to give us a chance to prove to you that hearing aids are what you need and how well you can perform with them, so we offer 30-day test drives. That’s when you can come in, get a hearing test, a consultation, get fit with hearing aids and not worry about paying for them for the first month you’re wearing them. This gives us the ability to prove to you that we have the skills, equipment and we are using the right product, or the right hearing aid to be successful. It’s a pretty important process that we feel makes it the patient centric approach.”